PHOTOS FROM PREVIOUS COURSE:
WHO SHOULD ATTEND?
This course is ideal for those who:
- Need to contribute on an operational level to a Business Process Improvement initiative
- Are responsible for identification of business processes
- Any size organization can use
- Are responsible for business process mapping
- Are responsible for business process analysis
- Are responsible to develop process and procedure documentation
- Are responsible for undertaking and managing change in the organisation
- Need to adopt a “process orientated” way of thinking
- Are seeking to gain a new skillset or change in career direction
COURSE FORMAT:
This course is delivered onsite with a maximum of 15 participants. It uses a combination of instructor led presentation slides, handouts for practical exercises and a work book. Participants will have the opportunity to accumulate hands on experience during this course by way of several individual and group practicals.
COURSE TOPICS:
COURSE EXERCISES:
WHAT WILL YOU ACHIEVE?
Course Duration:
3 days
This course is delivered onsite with a maximum of 15 participants. It uses a combination of instructor led presentation slides, handouts for practical exercises and a work book. Participants will have the opportunity to accumulate hands on experience during this course by way of several individual and group practicals.
Course Format:
Business Process
Mapping Course
2 Days
Business Process
Mapping Course
2 Days
BUSINESS PROCESS IMPROVEMENT COURSE - 3 Days
- Build a Business Process Library – Group Exercise
- Identify Process Stakeholders – Individual Exercise
- Undertake Process Interview – Group Exercise
- Identify Process Map inaccuracies – Individual Exercise
- Develop Process Description and Gain Approval – Group Exercise
- Current State Business Process Mapping – Group Exercise
- Identify Process Improvement Opportunities – Group Exercise
- Future State Business Process Mapping – Group Exercise
On completion of this course the participants can:
- Identify business processes
- Model/ Map business processes
- Analyse business processes
- Improve business processes
- Monitor business processes
- Manage business process change
- Lead business process improvement / management initiatives
- Defining the business process
- The process analyst role
- Best practice process libraries
- Creating a library of business processes
- Categorising process stakeholders
- Identifying and building the current state process map
- Process information gathering techniques
- Identifying process mapping levels
- Building business process maps
- Business process mapping Do’s and Don’t’s
- Business process mapping rules
- Business process mapping symbols and terminologies
WHAT OUR PARTICIPANTS SAY
"The course was very practical and engaging and the facilitator was fantastic, provided lots of real life examples."
NACY LA MONACA, DIRECTOR BUSINESS SERVICES, DEPARTMENT OF AGRICULTURE AND FISHERIES
"Fantastic and very interactive! The whole course was excellent - enjoyed the practical sessions."
Michelle Webb, Senior Project Officer
"I found the course enjoyable and the whole time I was thinking of ways things learnt could be applied."
Melinda Ball, Project Officer
"Fantastic and very interactive! The whole course was excellent - enjoyed the practical sessions."
Michelle Webb, Senior Project Officer
"The course was very practical and engaging and the facilitator was fantastic, provided lots of real life examples."
Nancy La Monaca, Director Business Services
"I found the course enjoyable and the whole time I was thinking of ways things learnt could be applied."
Melinda Ball, Project Officer
Level:
Duration:
Type:
Beginner
3 Days
Instructor Led
INTERESTED IN THE COURSE?
Request a call back.
TRUSTED BY:
- Business Process Modelling Notation (BPMN)
- Techniques for business process analysis
- Undertaking value, cost, time, efficiency analysis
- Undertaking root cause analysis
- Identifying business process improvement opportunities
- Developing future state process maps
- Implementing process changes
- Monitoring process adherence
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NEW SOUTH WALES ADDRESS
Address: Level 12, 1 Pacific Highway, North Sydney, NSW 2060
QUEENSLAND ADDRESS:
Address: Level 2, 25 Mary St, Brisbane, QLD 4000
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QUEENSLAND ADDRESS:
Address: Level 2, 25 Mary St, Brisbane, QLD 4000
Contact No:
+61 7 3129 9309
NEW SOUTH WALES ADDRESS
Address: Level 12, 1 Pacific Highway, North Sydney, NSW 2060
Contact No:
+61 2 8123 0930
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